Support

Can I save without a photo or while offline?

Yes. A date plus a photo, name, note or valid amount is enough. Entries without photos use a default image on a pale gray background; days without entries stay empty. Recording, browsing and search work offline.

Where is the iCloud login screen?

No separate app account is needed. The App uses the Apple Account already signed in on your device. Choose Settings → Sync → Sync with iCloud in the App. Sync is free.

The Sync screen shows status and the last successful sync. Use the same Apple Account and enable sync on each device. If sync stops, check iCloud sign-in, iCloud Drive, network and storage, then try Sync now. Switching Apple Accounts stops sync to prevent unintended uploads.

Does stopping sync delete my data?

No. Stopping sync does not delete local entries or existing iCloud data. To delete cloud data, use Settings → Sync → More options and review the confirmation. Exported files and device backups must be managed separately.

What do paid plans include?

Ad removal only. Monthly, annual and one-time options share the same benefit. iCloud sync, widgets, entries, search and manual backup do not require a purchase. Current prices appear on the purchase screen.

I paid but still see ads, or I changed devices

Check that Media & Purchases uses the Apple Account you purchased with, connect to the internet, then choose Settings → Restore purchases. You can also restore from the purchase screen. Pending purchases take effect after approval. You do not need to buy the same product again while checking restoration.

Purchase restoration does not recover entries or photos. Use iCloud sync or a manual backup for diary data. If the issue continues, send the product name, approximate purchase date and displayed error.

How do I cancel or request a refund?

Cancel monthly or annual subscriptions in your Apple Account’s Subscriptions settings and check the renewal/expiration date. Deleting the App does not cancel a subscription. One-time purchases do not renew. Apple handles refund requests and eligibility.

• Apple: Manage subscriptions ↗
• Apple: Request a refund ↗

How do I add or refresh a widget?

Long-press your home screen, open the edit/add-widget menu and choose My Drink Diary. The large widget is a monthly calendar; the medium widget is weekly. Choose photos and backgrounds in Settings → Photo widgets.

If photos are missing, check that photos are enabled and the entry is not excluded. A real photo on the same day takes priority over a default image. The most recently added eligible photo is used unless you choose a representative photo.

iOS controls refresh timing, so changes may not appear immediately. Open the App and check your entries and widget settings. If you navigated to another period, tap the widget heading to return to the current period.

How do backups and photo deletion work?

Export or import ZIPs in Settings → Backup. They contain diary entries, photos and settings, so choose destinations carefully. Purchase entitlements are not included. Exporting existing data before restoration is recommended.

Removing a photo from the App does not delete the photo-library original. Deleted diary entries have no trash folder. Check that sync or a backup is complete before deleting the App.

Are Light and Moderate safe drinking limits?

No. They are personal reflection guides, not safe limits or medical recommendations. Alcohol amounts are estimates based on entered volume and strength; unknown values are not counted. Choose Off, a preset or Custom in Settings → Drinking guide.

How can I change privacy choices?

Where required, Settings → Advertising privacy choices opens Google’s choices. Change photo and similar permissions in device Settings. See the Privacy Policy or contact us for information-handling requests.